The Hospitality - Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.

Industry professionals will lead you through Hotel Operations courses, and to gain hands-on experience, you'll serve guests in The Local Cafe and Restaurant, Centennial's 20,000 sq. ft. Event Centre and four boutique-style guest rooms. You'll also further your knowledge and skills during a 14-week work-integrated learning experience with one of the program's leading industry partners, which will support your learning and development.

Throughout the program, you'll receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers and CPR/first aid, which are recognized and sought after by top employers.

As a graduate of the Hotel Operations Management program, you'll have unlimited career opportunities, responding to guests' needs and providing them with exceptional service and attention to detail. You'll be fully prepared to step into key roles within both the front and back of a hotel, and make an impact on the guest experience.

Picture the look on guests' faces as they walk into the gorgeous lobby of a world-class hotel, are greeted by a helpful concierge, and warmly welcomed to a perfectly-finished guest suite before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of Hospitality - Hotel Operations Management program grads.

The SMART Accreditation Program

Tourism HR Canada has honoured Centennial's Hospitality – Hotel Operations Management two-year diploma program and Hospitality and Tourism Administration three-year advanced diploma program with its SMART + Premium status, which means the programs exceed basic tourism industry standards. Centennial College is among the first post-secondary institutions in Canada to receive the SMART accreditation — and the only one to have two programs recognized for demonstrating tourism-related programming that exceeds industry standards.

Program Highlights

• During your Hospitality – Hotel Operations Management courses, you have the opportunity to engage in experiential learning
• Our on-campus operations serve as your classroom - you will receive training in our state-of-the-art Restaurant and Event facilities, including four guest rooms, preparing you for the industry
• You will work closely with your peers and experienced faculty to learn and practice key skills that employers are seeking
• Industry-recognized certifications are built into coursework to enhance your resumé

Career Outlook

• General Manager
• Sales and Marketing Coordinator
• Housekeeping Manager
• Food and Beverage Manager
• Front Desk Manager
• Meeting and Event Coordinator

Education Pathways

Qualified graduates of the Hospitality - Hotel Operations Management program may be eligible to participate in pathway programs with partnering institutions.