DIPLOMA IN INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT

Students will be given the prospect to develop vital skills and knowledge in tourism and hospitality through a balance of academic and vocational subjects in the global market.

This qualification aims to produce professional practitioners to contribute to the tourism, travel, and hospitality industry. The course will enable them to have the necessary attitude, skills and knowledge to secure employment or progress further in the field of Tourism, Hospitality, Business, Marketing, Human Resource disciplines to learn many important other business disciplines with a global mindset.

CONTENT

1. Professional Communications
   • To be able to read and understand professional communications
   • To be able to identify words / jargon used in the industry
   • To be able to effectively convey information in a professional setting
   • To be able to orally communicate instructions
   • Present information clearly with suitable information and communication technologies.
2. Career Readiness and Professional Development
   • To understand the various opportunities in the business industry
   • Identify the needs of the industry for specific professions and their roles
   • Demonstrates interview skills and etiquette enabling them to pursue their career options
   • Create a professional resume or curriculum vitae
3. Introduction to Hospitality
   • Develop an understanding of the nature and scope of the hospitality industry
   • Gain knowledge of key roles, functions and departments within hospitality organizations such as front office, housekeeping, linen and laundry, guest services, reservations, and concierge services.
   • Learn about the importance of customer service and its impact on the success of hospitality businesses.
4. MICE and Event Management
   • Understand the various components of MICE (Meetings, Incentives, Conferences, and Exhibitions) events and their impact on the tourism industry.
   • Develop and execute an event plan, including budgeting, marketing, venue, programme design, logistics, and risk management.
   • Evaluate the latest trends and technologies in event management and their application to different types of events.
5. Foundation in Travel and Tourism
   • Develop an understanding of the structure and function of the travel and tourism industry.
   • Gain knowledge of the major destinations, attractions, and services in the travel and tourism industry
   • Learn about the contribution of travel and tourism business to local and international economies.
6. Food and Beverage Operations
   • Demonstrate knowledge of food and beverage planning, preparation, presentation, and service techniques.
   • Develop and implement effective strategies for menu planning, pricing, and inventory management to optimize profitability while meeting customer demands.
   • Apply effective communication and teamwork skills in different food and beverage service environments.

7. Internship

• Practice and execute skills and knowledge in real world business settings.
• Gain practical experience and skills in the various domains in business.
• Develop professional communication and networking skills.
• Develop a deeper understanding of industry practices and expectations.

For Students unable to do the Internship, they will be required to submit a Research Project

CAREER OPPORTUNITIES

• Hotel Manager
• Event Coordinator
• Travel Consultant
• Cruise Director
• Tourism Marketing Specialist
• Airline Customer Service Representative

ADMISSION CRITERIA

• Minimum Age 17
• Academic Level: At least C6 in 3 GCE ‘O’ Level subjects or equivalent qualifications
• Language Proficiency: C6 in GCE ‘O’ Level English or equivalent qualifications or a pass in the English placement test by the college